Mismanagement of Opioid Use Disorder






I’m going to give an overview of what happened to one patient with opioid use disorder, changing enough details to keep people from recognizing the person. I’ve changed non-essential data, but not the medical facts as I learned them from the patient. The facts were confirmed by medical records that I obtained from two local hospitals, a local cardiologist, and a teaching hospital. I could not get records from the mental health clinic that is mentioned because none were made. All of this happened a few years ago.

This 31 year-old man had years of opioid use disorder which progressed to intravenous use for a little over a year before he started feeling ill. He went to his local hospital and was correctly diagnosed with endocarditis, which is a serious and life-threatening infection of the delicate valves of the heart. He was transferred to a teaching hospital, had a surgical repair of a heart alve, given six weeks of antibiotics, and sent home.

He says no one mentioned any sort of addiction treatment, but he admits he probably would not have agreed to treatment anyway. He also admits it’s possible he just doesn’t remember and treatment was discussed. His records contain no mention of substance use treatment referral upon his discharge from the hospital.

About a year later, he was re-admitted to our local hospital with fever and suspected endocarditis. His attending physician in the hospital started treatment with appropriate antibiotics but correctly identified he needed to be seen by a specialist too. As his medical record reveals, two teaching hospitals refused to accept this patient in transfer because he had no insurance, no money, and because he didn’t quit using drugs after the first illness. The physicians that could have accepted the patient in transfer said they don’t want to waste resources treating him again.

His admitting physician explained all of this to the patient. Since it appeared he would die without surgery, Hospice care was arranged to ease his remaining days. He was sent home to die. Somehow, qualifying for Hospice care also got him approved for Medicaid.

After his Medicaid came through and he’d been on antibiotics waiting to die for some weeks, he started wondering what would happen if he arranged an appointment with a cardiologist on his own. Since he now had Medicaid, he was able to make an appointment with a local cardiologist. Though he hadn’t died yet, he was very sick, with fluid building in his lungs and backing up into his feet and legs.

I got the cardiologists’ records, and between the lines I could sense he had been as puzzled as I was now– why was this man turned down for medical care? The cardiologist correctly suspected the patient didn’t have a severe endocarditis, since he probably wouldn’t still be alive at that point. He arranged a referral to a cardiologist friend of his at the local teaching hospital, and a more sophisticated evaluation was done. It showed a hole in the patient’s heart. Blood was flowing in the wrong direction, causing heart failure and severe shortness of breath.

The patient was admitted to the hospital and had a procedure to patch this hole. As it turned out, this procedure could be done without open-heart surgery.

All is well, right? Nope. The original problem, opioid use disorder, has still not been comprehensively treated, although this teaching hospital did at least give this patient a few days of buprenorphine during his short hospitalization. He was told to follow up with a Suboxone doctor in his area.

He tried. He called several office-based buprenorphine physicians in his area. But he had Medicaid, and couldn’t find a doctor to accept this form of payment, or else the few that did accept Medicaid didn’t have appointments for many weeks.

He relapsed to intravenous opioid use, and became sick with fever, had trouble breathing, and went to his local hospital’s emergency department. He was given some fluids, some antibiotics for “pneumonia,” and told to go home.

Before he left, he asked if he could be referred for treatment of his addiction, and was told he would have to go to the local mental health provider that contracts with Medicaid in his county.

He went in person to that facility the next day, and asked the receptionist if he could be referred to the local methadone clinic. He was told they didn’t make referrals to the methadone clinic, so he left, discouraged. He never imagined it could be so hard to get treatment for his addiction.

He continued to feel very bad, with fevers, cough, and then developed severe back pain. He went to another local hospital’s emergency department, was again told he had pneumonia, and that he needed different antibiotics. He was sent home from the emergency department, but went back a few days later, when his back pain worsened.

He says he got the feeling the hospital personnel felt he was drug seeking for pain medication. He admits he did want pain medication, but mainly because of severe back pain. He was told to be patient, and give the antibiotics time to work.

The day before he came to our opioid treatment center, he went back to the first local hospital with fever, back pain, and trouble breathing. He was told for a fourth time that he had pneumonia, and was sent home with new antibiotics.

He got the address of our opioid treatment program from one of his friends, and came in person to see if we could help him. Since I wasn’t there that day, we set him up with an intake appointment for the next day, and he arrived bright and early to start the intake process.

When I first laid eyes on this patient, my impression was that he was seriously ill and not stable enough to start treatment with us that day. He looked bad. However, I listened with fascination to his entire story, which he told in short bursts of conversation between gasping breaths.

I didn’t want to start treatment. I wanted to get him to a teaching hospital as quickly as possible. He was sweaty, breathless, wincing in pain and clutching his back, and running a low-grade fever. He did have sounds in his lungs consistent with pneumonia, but at this point he’d been on antibiotics for over a week. Clearly something more than pneumonia was going on.

But I knew I could not turn him away without doing something for him. More as a gesture than as a real treatment, I gave him an induction dose of buprenorphine and sent him to the teaching hospital, located about an hour from us.

I got a call back later that day from the resident physician who admitted this patient. The severe back pain that my patient had reported at four hospital emergency department visits turned out to be osteomyelitis, which is a bacterial bone infection needing antibiotic treatment for several months. He also had an abscess on the spine nearby the infected bone. The bacteria they finally cultured was methicillin-resistant Staph aureus, also known as MRSA.

He spent months in several hospitals. He had to undergo a debridement of the bone to get rid of infected and dead material, and had to be on very heavy intravenous antibiotics for a prolonged time.

Because he had been started on buprenorphine at our opioid treatment program, I convince the residents they could continue that medication, and gave some suggestions for increasing it a little bit.

Finally, he was healthy enough to leave the acute care hospital to go to a physical rehabilitation hospital, where he stayed for about six weeks. Thankfully, since he had already been started on buprenorphine, these providers were also willing to continue his medication. He was re-admitted to our opioid treatment program the day after he was discharged from the physical rehab hospital so that we could continue his treatment.

He had to have strong opioids early in his hospitalization but by the time he came back to our OTP, he was only on buprenorphine 8mg sublingually per day. I did have to increase his dose a little for fine-tuning, and he’s been healthy ever since, with no positive UDS, no illicit drug use.

He looks fantastic. He’s healthy, energetic, and works every day. He’s usually smiling, and he makes me smile too. I don’t think he’s using any illicit opioids for many months.

He asked me a difficult question. He wanted to know how his medical treatment could have been better. I told him that I had the luxury of hindsight and the pile of his medical records, but I did see some mismanagement of his care. I told him these were the things that bothered me about his treatment:

  1. He was turned down for medical care when he came to his local hospital for what they thought was endocarditis. It turned out to be something different, but the small hospital didn’t have the technology to diagnose and manage the problem. They did the right thing by attempting to transfer him to another hospital, but were refused. I don’t know what recourse a physician at a small hospital has if teaching hospitals refuse to accept a patient, and I’m sure this patient was refused because he had drug addiction, and judged as a person not worthy of care.
  2. There was an appalling lack of attention to his underlying medical disease that fueled all of his medical problems. He should have been told about buprenorphine and methadone as treatments for his problem, and referrals should have been made. Ideally, he should have been referred after his endocarditis infection, or by any of the half-dozen doctors who saw him after that. Then even when he specifically asked for referral for that sort of treatment, the mental health facility missed an opportunity to help this man, saying they didn’t refer to the methadone clinic.

Believe me, we notified people who supervise this mental health facility about their failure to act, and what we thought of this failure. We have been assured this will never happen again.

3.This patient sensed an attitude of distain in his caregivers, and I also sensed it in the wording of the documents from the hospital. The emergency department records are sketchy, with little documentation of the medical reasoning of the attending physician. I worry that the physician saw the patient as a bad person seeking drugs, rather than a sick person with a treatable illness. I know I’m sensitized to this issue, so it’s possible I’m jumping to the wrong conclusion.

I’ve tried my best to talk to local physicians. In a few enjoyable exceptions, I’ve had great responses and cooperation. In other cases, I’ve had rude responses. Most responses are neutral, neither rude nor friendly, and I sense a disinterest in the topic.

I wish all of the doctors who treated this patient when he was sick with opioid use disorder could see him now. He’s a happy and productive member of society, and yes, he does plan to stay on buprenorphine indefinitely. I support that decision.

This patient, and hundreds like him, are why I love my job.

7 responses to this post.

  1. Posted by Libby on July 23, 2017 at 3:01 pm

    Wow, gave me goosebumps to read this. I was praying for a good outcome as I was reading!!! So happy for him! Bless his heart! So glad he’s feeling better!


  2. Posted by Icecutter on July 23, 2017 at 5:09 pm

    This is a story of an admission to hospice that opened a door for this young man to get Medicare. It is a sad yet ultimatley inspirational tale that led to his receiving both life saving medical care and life saving opiate addiction care. If physicians could look at opiate addiction as just another illness the patient has that needs treatment, instead of morally judging addicts as being unworthy of medical care then a lot more progress could be made in accepting MAT as an essential part of good medical practice.


  3. Posted by Ronny Freedom on July 24, 2017 at 12:57 pm

    Excellent article, Jana. For some reason, #2 on your list of how the patient could have received better care, is blank. Not sure if you omitted something by accident, or if it was a typo. Thank you!


  4. Posted by addictionspodcast on July 24, 2017 at 11:37 pm

    Great read! I hear all to often of people who are unable to get suboxone treatment because of two major reasons: Either the doctors in their area who prescribe suboxone are constantly fully booked and unable to take on more patients, or the doctors in the patients area do not accept the patients form of insurance.

    I myself had this very same problem when I was attempting to get into a suboxone program. Heck, there was only ONE doctor in my county that prescribed suboxone, and every single month I called their office to inquire, they were always fully booked. I ended up taking another route, and in the end made it through withdrawal and am currently enjoying life and sobriety once again.

    Thank you for sharing!

    D. Wagner
    Addictions Podcast


  5. Posted by Lynda Summers, RN on August 7, 2017 at 6:32 pm

    Thank God not all physicians have small judgmental mind-sets. That’s all I can say. I hope more of them open their minds, and soon.


  6. Posted by Christy Bryant on September 14, 2017 at 10:44 pm

    Wow what a great story. Thank you for being you Dr. Burson.
    Keep doing, what you are doing.

    Reading this story inspires me.

    Thank you for sharing.


  7. Posted by opioidsandme on October 29, 2017 at 6:45 pm

    Thanks for sharing that story. As a family physician, I am one of only a few of my family medicine colleagues who chooses to manage both chronic pain as well as opioid use disorder. I can relate to the difficult plight that these patients have I often marvel at their narratives as I ask them to tell me their story and all it entailed prior to finding me. I’m often perplexed but never really too surprised when I hear some of the anecdotes they’ve been told and the disgrace they’ve been subjected to in the name of getting help with their situation. They often get shuffled around the system and made to pay unreasonably inflated fees to obtain the help they so desperately need.

    In my busy family medicine clinic, where I see a variety of chronically sick patients , it is often my medication assisted treatment (MAT) patients whom I treat with buprenorphine and other medications, that bring me pause and help re-focus my purpose as a physician in what it means to truly listen to someone’s story and and to truly get to know someone beyond their hypertension or their diabetes and elevated cholesterol and to truly offer meaningful assistance in the form of life-changing help.

    I truly enjoy being a part of the change process in these patients and working with them as they go through this remarkable recovery and re-define their lives and their purpose and their focus. It is an enjoyable and rewarding part of my day to be able to affect a positive change in someone’s life and to be a part of the process that perhaps even saves a life!

    I have been giving oral presentations to small family and internal medicine groups on the topic of safe and responsible opioid prescribing over the past year and in these lectures, I make every effort to recruit colleagues to become MAT prescribers and, what I’ve seen over the course of my time doing this, is fewer and fewer primary care physicians wanting any part of prescribing controlled medications; namely, opioids, and even fewer who are willing to engage in MAT. But I march on, as it is my passion. I will continue to deliver the message and I will continue to reach out to those in need in a non-judgement, receptive and nurturing environment.

    Thanks for the post and thanks for your efforts in changing people’s lives.

    Dr. Prucha


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